FAQ

Ordering

How do I place an order?

Choose your product and variant, add it to the cart, and complete checkout. We will send confirmation to the email address entered at checkout.

Where do products ship from?

Vanurt works with third-party suppliers, including CJdropshipping. Products may ship directly from a supplier or fulfillment warehouse and are not held at our premises.

Can items arrive separately?

Yes. Products fulfilled from different locations may arrive in separate parcels, each with its own tracking update when available.

Delivery

How long does delivery take?

Estimated delivery is 15–35 business days for Ghana and 10–30 business days for the United States, Canada, and the United Kingdom. These estimates include normal order processing and transit time. Product-specific estimates may vary; check the product page and checkout before ordering.

Will I receive tracking?

Tracking is provided when available after dispatch. Use the tracking link in your shipping-confirmation email. It can take several business days for the first carrier update to appear.

Returns

What is the return window?

You may request a return within 14 days of delivery. Email talktovanurtstores@gmail.com before sending anything back.

Who pays return shipping?

Customers pay return postage for change-of-mind returns. If an item arrives damaged, defective, or incorrect, contact us with clear photos or video of the item, packaging, and shipping label.

Payments

Which payments are accepted?

Available payment options are shown securely at checkout. Paystack supports cards and eligible mobile-money methods.

Need more help?

Email talktovanurtstores@gmail.com with your order number. We aim to respond within 1–2 business days.